Privacy Policy

Who we are


In this Privacy Policy, references to we, us or our refer to TIK Products Ltd, the company that processes your personal information and interacts with you


Your Privacy


In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address or your telephone number. We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU General Data Protection Regulation (GDPR).

This Privacy Policy tells you:

In this Privacy Policy, references to online services mean our websites (we refer to these individually as a Website and collectively as the Websites), and any software and web-based applications that we make available for your use.

For the purposes of the GDPR (and equivalent data protection laws), we are the controller in respect of your personal information that we collect and process as further described in this Privacy Policy.

As described below, we may share your personal information with other organisations that may receive and process your personal information as a controller in their own right (see Section 9 for further details).


What information do we collect?


We collect the following types of personal information:

Information we collect when you register with us

When you register with us, we may ask you for a number of pieces of information including:

Information we collect about how you use our online services and when you shop with us

Please note that if you register an account online with us, we will be able to link the information collected from you before registration (such as your online browsing behaviour) to your account and future information that we collect after registration. If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy. 


Why do we ask for this information? 


When you place an order we need your contact and payment information to enable us to take payment and fulfil your order. You can browse our website without providing us with any of this information. When you want to place an order via the website, we ask you to login or register so you can open a customer profile and upload and save images, save your browsing information and your preferences and retrieve them from any of your devices.

We ask for information (for example your tastes in colour and style, the size of your house) to better guide you in the viewing of our offering and use of our services.

You may also provide us with personal information via our forums, product questions and reviews, customer support video chat, survey responses or competition entries.

We will ask for or collect your personal information when you use our customer support services, including telephone support, instant messaging and video chats.

We ask for your permission to send you marketing and promotional material via post, telephone, email and SMS so that we can send you free gifts, discount vouchers, invitations to events, special offers and other marketing material that we believe may be of interest to you. If you give permission, you will be able to withdraw it at any time:

You do not have to give us permission in order to use our website.

Please note that, even if you choose not to receive this marketing information, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase. 


How do we use your personal information


We have set out below the purposes for which we use your personal information.We are also required by law to state a “legal basis for processing”, i.e. to tell you on what grounds we are allowed to use your information, and this is also set out below. The legal basis for each purpose is that we have your consent for the use of your personal information, or that we need to use your personal information in order to perform a contract with you, or that the use of your personal information is necessary for our legitimate interests (in which case we will explain what those interests are).

Our online services are not intended for children and we do not knowingly collect data relating to children.


How long do we keep your personal information?


We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.

Who do we share your personal information with?

We may disclose your personal information to third parties, including in the following circumstances:


Links to external sites


From time to time we may also establish relationships with third parties that will enable you to access the websites or applications (such as video players) of such third parties directly from our online services. Each third party operates its own policy regarding the processing of personal information and the use of cookies on its website(s) or through its applications and you are advised to read the third party's privacy policy and cookies policy.

Please note that third party websites and applications are not under our control. When you click through to these websites or access these applications you leave the area controlled by us. We do not accept responsibility or liability for any issues arising in connection with the third party's use of your data (including your personal information).


Where will your personal information be processed?


Your personal information may be transferred to, and stored and processed in, one or more countries outside the European Economic Area (EEA), including countries which do not provide equivalent protection for personal information. In these circumstances, we will take reasonable steps and implement appropriate measures to ensure that your personal information is adequately protected in accordance with the law.

These measures generally include either:

Please contact us using the details below if you want further information on the specific safeguards used by us when transferring your personal information out of the EEA.


Your rights


You have the right to ask us to:

We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.

You also have the right to make a complaint to the supervisory authority if you’re not happy with how we’ve handled your personal information.


How to contact us?


To update your details or ask for a copy of your personal information: 


Protecting your personal information


The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet café.


Updates to this notice


We may update this notice from time to time. The latest version of this notice will be posted on our Website.