Frequently Asked Questions
The following page consists of our most frequently asked questions and answers which we hope will help you with any queries you may have. If you can not find the answer you are after please contact us.
What guarantee do I have on my purchases?
Where can you send my items?
What are your terms and conditions?
Is my item in stock?
How accurate is your stock information?
What is your product quality?
Do you share my information that I give you?
What methods of payment do you accept?
How secure are my payments?
Can I change my order?
Can I cancel my order?
Where is the remainder of my order?
How do I return products damaged / unwanted products?
Will I receive a VAT receipt?
How do I contact you?
What guarantee do I have on my purchases?
All of our tools are manufacturer guaranteed against faulty manufacturing and poor workmanship.
Where Can You Send My Items
Due to increased levels of internet fraud, we will now only deliver to an address other than that of your payment card on the condition you pass the 3d secure checks during checkout. If, for any reason, this check fails, then we will only be able to deliver to your card address.
What are your terms and conditions?
Please click here to view our terms and conditions.
Is my item in stock?
We try to keep as many of our items as possible in stock but this it not an exact science and we can never guarantee what people will purchase. If we do not have an item in stock, we may send it to you direct from our suppliers. Should the occasion arise that our suppliers do not have the item in stock either, we will let you know when the item is expected. You will be given the option of waiting for stock or cancelling the remaining items from your order. Payment for these items will be refunded. Once items are in stock, they are sent out for delivery.
How accurate is your stock information?
Our stock information is, in most cases, updated every 24 hours, although some products may have a slightly longer update period. The information provided here is just an estimate and some items may depend upon whether us or our suppliers currently have stock of a product. We can provide you with live stock information on all of our products if you wish to call our sales team on 0843 289 3890 or email us at sales@fixingsmegastore.co.uk
Our cut-off time for goods to be dispatched for next day delivery (provided they are in stock) is 4.15pm although in many cases, we can still get orders placed after this time, depending upon what tme our couriers make their daily collection.
What is your product quality?
All our products adhere to the highest quality. We aim to provide products of such quality that you will visit us repeatedly for your needs..
Do you share my information that I give you?
We never give out any information that you provide to us to anyone for marketing purposes. You can remain assured that any information you provide will only be used by TIK Products Ltd. and no-one else. Your delivery details are required by our couriers to deliver your products, and sometimes they may request a telephone number so they can contact you if there are problems with making a delivery.
What methods of payment do you accept?
We accept payment made by all major credit and debit cards through our secure servers. For payments by credit / debit card your statement will read 'TIK Products Ltd'.
For heavy purchasers, you can apply for a business account, and pay for your purchases nett monthly. To apply for this, please contact us for an application form. Please note - to apply for this you must have made a previous purchase from us in the last three months, and expect to average a monthly spend of £100 over three month periods.
How secure are my payments?
Your payments are processed through our secure banking connection that ensures your details can not be obtained. Our staff only have access to your payment information but not card details. Card payments are processed by Secure Trading, and the details are not held on our servers at any time.
Can I change my order?
You can change your order up until it has been dispatched. If you have placed an order with us, please contact us to see if we can change your order.
Can I cancel my order?
Your order can be cancelled until the items have been dispatched. Should you wish to return your purchases, please scroll down to the returns section.
Where is my order?
Orders all all dispatched on a before 12.00pm, service, but this is not guaranteed. We also offer timed deliveries of before 10.30am and 9.00am for a premium cost.
Where is the remainder of my order?
If all your items have not been delivered, please check your delivery note. Any items currently outstanding are out of stock and will be delivered as soon as they are received. We will try to let you know how long the delay will be if possible. If you wish to cancel any outstanding items we will do so immediately and provide you with a refund on those items.
How do I return products damaged / unwanted products?
For unwanted goods, it is your responsibility to return the goods to us, and we charge a 15% restocking charge on all returned items. We can collect your goods if you prefer, but this will raise the restocking charge to 25%. We will refund the full cost of the products, but we are not obligated to refund any premium delivery charges selected during your order being placed. Should the item not be returned in same condition of delivery, or items be missing from the boxes, we reserve the right to refuse the return. Should we decide to return the item to you, you will be charged the cost of the return delivery.
If the product is faulty, please contact us to arrange an exchange. We will arrange collection of all faulty items at a date that you request, but it is your responsibility to ensure the package can be collected. Collections can take place at any time between 8.00am and 5.30pm, so please provide us with a collection address that we will be able to collect from. Any refunds or replacements will not be provided until we have received the original product back in stock and the item has been inspected. This usually takes approx 72 hours but may take upto a week.
Will I receive a VAT receipt?
A VAT receipt is sent to your designated email address upon your order usually within a two week period of your order being dispatched. If you require this earlier, please reply to the dispatch notification email requesting this, and we will send you a copy within 24 hours.
How do I contact you?
Please click here to view your options for contacting us.
What guarantee do I have on my purchases?
Where can you send my items?
What are your terms and conditions?
Is my item in stock?
How accurate is your stock information?
What is your product quality?
Do you share my information that I give you?
What methods of payment do you accept?
How secure are my payments?
Can I change my order?
Can I cancel my order?
Where is the remainder of my order?
How do I return products damaged / unwanted products?
Will I receive a VAT receipt?
How do I contact you?
What guarantee do I have on my purchases?
All of our tools are manufacturer guaranteed against faulty manufacturing and poor workmanship.
Where Can You Send My Items
Due to increased levels of internet fraud, we will now only deliver to an address other than that of your payment card on the condition you pass the 3d secure checks during checkout. If, for any reason, this check fails, then we will only be able to deliver to your card address.
What are your terms and conditions?
Please click here to view our terms and conditions.
Is my item in stock?
We try to keep as many of our items as possible in stock but this it not an exact science and we can never guarantee what people will purchase. If we do not have an item in stock, we may send it to you direct from our suppliers. Should the occasion arise that our suppliers do not have the item in stock either, we will let you know when the item is expected. You will be given the option of waiting for stock or cancelling the remaining items from your order. Payment for these items will be refunded. Once items are in stock, they are sent out for delivery.
How accurate is your stock information?
Our stock information is, in most cases, updated every 24 hours, although some products may have a slightly longer update period. The information provided here is just an estimate and some items may depend upon whether us or our suppliers currently have stock of a product. We can provide you with live stock information on all of our products if you wish to call our sales team on 0843 289 3890 or email us at sales@fixingsmegastore.co.uk
Our cut-off time for goods to be dispatched for next day delivery (provided they are in stock) is 4.15pm although in many cases, we can still get orders placed after this time, depending upon what tme our couriers make their daily collection.
What is your product quality?
All our products adhere to the highest quality. We aim to provide products of such quality that you will visit us repeatedly for your needs..
Do you share my information that I give you?
We never give out any information that you provide to us to anyone for marketing purposes. You can remain assured that any information you provide will only be used by TIK Products Ltd. and no-one else. Your delivery details are required by our couriers to deliver your products, and sometimes they may request a telephone number so they can contact you if there are problems with making a delivery.
What methods of payment do you accept?
We accept payment made by all major credit and debit cards through our secure servers. For payments by credit / debit card your statement will read 'TIK Products Ltd'.
For heavy purchasers, you can apply for a business account, and pay for your purchases nett monthly. To apply for this, please contact us for an application form. Please note - to apply for this you must have made a previous purchase from us in the last three months, and expect to average a monthly spend of £100 over three month periods.
How secure are my payments?
Your payments are processed through our secure banking connection that ensures your details can not be obtained. Our staff only have access to your payment information but not card details. Card payments are processed by Secure Trading, and the details are not held on our servers at any time.
Can I change my order?
You can change your order up until it has been dispatched. If you have placed an order with us, please contact us to see if we can change your order.
Can I cancel my order?
Your order can be cancelled until the items have been dispatched. Should you wish to return your purchases, please scroll down to the returns section.
Where is my order?
Orders all all dispatched on a before 12.00pm, service, but this is not guaranteed. We also offer timed deliveries of before 10.30am and 9.00am for a premium cost.
Where is the remainder of my order?
If all your items have not been delivered, please check your delivery note. Any items currently outstanding are out of stock and will be delivered as soon as they are received. We will try to let you know how long the delay will be if possible. If you wish to cancel any outstanding items we will do so immediately and provide you with a refund on those items.
How do I return products damaged / unwanted products?
For unwanted goods, it is your responsibility to return the goods to us, and we charge a 15% restocking charge on all returned items. We can collect your goods if you prefer, but this will raise the restocking charge to 25%. We will refund the full cost of the products, but we are not obligated to refund any premium delivery charges selected during your order being placed. Should the item not be returned in same condition of delivery, or items be missing from the boxes, we reserve the right to refuse the return. Should we decide to return the item to you, you will be charged the cost of the return delivery.
If the product is faulty, please contact us to arrange an exchange. We will arrange collection of all faulty items at a date that you request, but it is your responsibility to ensure the package can be collected. Collections can take place at any time between 8.00am and 5.30pm, so please provide us with a collection address that we will be able to collect from. Any refunds or replacements will not be provided until we have received the original product back in stock and the item has been inspected. This usually takes approx 72 hours but may take upto a week.
Will I receive a VAT receipt?
A VAT receipt is sent to your designated email address upon your order usually within a two week period of your order being dispatched. If you require this earlier, please reply to the dispatch notification email requesting this, and we will send you a copy within 24 hours.
How do I contact you?
Please click here to view your options for contacting us.
